Saturday, November 17, 2007
A Reply
Dear Ms. Young,
Thank you for your letter regarding your purchase of EDY’S Slow Churned® Cookie Dough Grand Light Ice Cream. We are committed to producing the highest quality products and direct feedback from our customers is very important in maintaining our standards.
In our manufacturing process, added ingredients are mixed into the product using a special feeder. Unfortunately, we are occasionally the victims of human and/or mechanical error. In this case, it appears that the cookie dough feeder was not operating properly; therefore, an insufficient amount was mixed into the product. I am truly sorry that this incident occurred and marred your enjoyment of our product.
Please accept the enclosed flavor list, coupons, and a gift certificate for one carton of any EDY’S ice Cream with our sincere apologies. I appreciate you calling this matter to our attention and hope that your next EDY’S experience will restore your confidence in the quality of our product.
Sincerely,
Tiffany Trexler
Consumer Response Representative
Thank you for your letter regarding your purchase of EDY’S Slow Churned® Cookie Dough Grand Light Ice Cream. We are committed to producing the highest quality products and direct feedback from our customers is very important in maintaining our standards.
In our manufacturing process, added ingredients are mixed into the product using a special feeder. Unfortunately, we are occasionally the victims of human and/or mechanical error. In this case, it appears that the cookie dough feeder was not operating properly; therefore, an insufficient amount was mixed into the product. I am truly sorry that this incident occurred and marred your enjoyment of our product.
Please accept the enclosed flavor list, coupons, and a gift certificate for one carton of any EDY’S ice Cream with our sincere apologies. I appreciate you calling this matter to our attention and hope that your next EDY’S experience will restore your confidence in the quality of our product.
Sincerely,
Tiffany Trexler
Consumer Response Representative
Jessica 3:13 PM
1 Comments:
Won't it be funny when Tiffany Trexler tries to get an eHarmony boyfriend, and he googles her, and this page comes up?
I think I'm going to google her right now...
She's either an avid FFA-type who wins prizes for vegetable crops or she graduated from a Kansas high school in the 70s.
I'd go with the latter.
I think I'm going to google her right now...
She's either an avid FFA-type who wins prizes for vegetable crops or she graduated from a Kansas high school in the 70s.
I'd go with the latter.
